Voice mails are welcome although for booking or requesting a quote, a text, whatsapp or email is better as you can convey complex information like addresses and street names. Booking message preferably includes full name, bike make and model, bike registration, and full address and phone number. as well as availability on the day of collection for handing over the keys and access to bike (on street or in garage or garden).
What happens if I need you to collect my bike
but I am not with the bike?
Standard procedure is to leave keys in a secure location e.g. family member, secret location, or trustworthy person.
Can you take me as well as the bike to a
garage?
In the current Covid Pandemic we can only take one person; mask is provided and driver wears one too.
How do you arrange a collection with me?
Once a price is agreed, email or text is essential with all of your bike details and location in full. Also happy to accept WhatsApp messages. Can be very useful for photo messages and map locations.
How safe will my bike be in your van?
Bike is parked in special clamps in the van and strapped down with 2-4 straps depending on weight of bike. Bike doesn’t move an inch during transport and is enclosed in a dead locked van at all times. Overnight storage is offered at a secure lockup at HQ.
Are you insured to take my bike?
Fully insured for bikes up to value £50,000.
Do you work on Sundays?
Can cover anytime ever although price is double on Sundays and 20% extra on Saturdays.
London is the area of speciality and where immediate assistance is possible. Home Counties welcome for deliveries and long distance is at a premium.
Can I text/voicemail you for a
quote/booking on your mobile
number?
Voice mails are welcome although for booking or requesting a quote, a text, whatsapp or email is better as you can convey complex information like addresses and street names. Booking message preferably includes full name, bike make and model, bike registration, and full address and phone number. as well as availability on the day of collection for handing over the keys and access to bike (on street or in garage or garden).
What happens if I need you to collect
my bike but I am not with the bike?
Standard procedure is to leave keys in a secure location e.g. family member, secret location, or trustworthy person.
Can you take me as well as the bike to
a garage?
In the current Covid Pandemic we can only take one person; mask is provided and driver wears one too.
How do you arrange a collection with
me?
Once a price is agreed, email or text is essential with all of your bike details and location in full. Also happy to accept WhatsApp messages. Can be very useful for photo messages and map locations.
How safe will my bike be in your van?
Bike is parked in special clamps in the van and strapped down with 2-4 straps depending on weight of bike. Bike doesn’t move an inch during transport and is enclosed in a dead locked van at all times. Overnight storage is offered at a secure lockup at HQ.
Are you insured to take my bike?
We are Fully insured for bikes up to value £50,000.
Do you work on Sundays?
We Can cover anytime ever although price is double on Sundays and 20% extra on Saturdays.If you have any further questions that we have not answered on this page, please contact us using this form or call us now on 07903 194450